FAQ
Questions people actually ask.
If something isn't answered here, ask on a discovery call — it's free and there's no obligation.
How a project works
Yes. The client platform we built isn't shown publicly, but we've built a working demonstration system for a fictional equipment rental company that you can click through right now — no signup needed. It shows the same principles: spreadsheet-based quoting, locked pricing formulas, gated exports, and approval flows. Open the live demo →
A finished system is software we've already built for a common operation — you try the full demo, and if it fits, you're live in under a week at a fraction of a custom build's price. Custom is for operations that don't fit the common shape: we map yours through interviews and build around it in two to four months.
Under a week from payment to live. Setup is remote: we configure the system, migrate clean data, and every user gets login details and instructions by email, with written documentation of the full system. Training sessions are available as a paid add-on if your team wants them.
Yes. Finished systems and custom builds come from the same team and the same thinking. If your operation outgrows the finished system, the move is an upgrade conversation, not a migration to a stranger's product.
Two to four months from discovery to handover for a mid-complexity operations system, depending on scope. Discovery alone usually takes two to three weeks, because we map how your operation actually runs before anything is designed. Solvern takes one project at a time, so there's no queue and no shared team.
A significant amount, especially early. We need real access to you or the people who run the operation day to day — not a requirements document. Software fails when it's built from an outsider's guess at the process. Expect several working sessions during discovery and regular reviews as modules are delivered.
We scope and price the change, and you choose: accept the new price, continue without the feature, or stop the project there. Nothing gets quietly added and billed later, and nothing gets quietly dropped. Changes are agreed in writing the same way the original scope was.
Yes, and we scope it as its own line item rather than assuming it into the price. Migrating years of spreadsheets is rarely straightforward — inconsistent formats, duplicate records, missing fields. We look at your actual data during discovery and tell you honestly what shape it's in.
Yes. Handover includes a full walkthrough of the system with the people who'll use it, plus written documentation. Training is included, not a separate charge. If your team can't use it without us, the project hasn't finished.
Two things run after go-live. For 45 days, we're available for changes as real use reveals them. And every system runs under an annual maintenance contract — we host it, keep it updated, handle staff changes, and stay available. Bugs sit outside all of this: anything that doesn't work as the signed scope says gets fixed free, with no time limit. We don't charge you to fix our own mistakes.
Cost and commercials
Every project starts with a free discovery call, after which you get a written estimate — most work lands between ₹15L and ₹20L. After signing, we interview the people who'll actually use the system; that detailed scope is where the final price gets fixed, in writing. It doesn't move after that unless you add something outside the agreed scope.
Around ₹4–5 lakh. Below that, the discovery and handover work costs more than the build is worth to you, and a ready-made product is usually the better answer. We'll say so if that's the case rather than take the work.
No. Fixed price only, agreed in writing before the build starts. Hourly billing puts our interests against yours — we'd earn more by taking longer. Fixed price means the risk of a build running long sits with us, which is where it belongs.
Three stages: 30% to start, 40% at the mid-build review, and 30% on handover. You see working software before the middle payment and before the final one. You're never paying far ahead of what's been delivered.
Hosting for a business system of this kind typically runs ₹5,000–15,000 per month, depending on data volume and user count. The exact figure is worked out during discovery and put in writing before the build starts. We don't mark it up.
Yes, where it's needed. We also don't publish client systems — the case study on this site shows schematics rather than screenshots, because the platform belongs to the client. The same applies to anything we build for you.
Technical
Standard, widely-used tools that any competent developer in India already knows — TypeScript, Next.js and React, with PostgreSQL for the database. The working demo on this site is built the same way. Nothing exotic and nothing proprietary, which matters for a simple reason: you're never dependent on us being the only people who can maintain what you own.
Web applications, built to work properly on phones and tablets through the browser. That covers the way most operations teams actually work — a supervisor checking something on a phone, an ops desk on a laptop. Native mobile apps aren't currently part of what Solvern builds.
We host and run the system under the annual maintenance contract, and the hosting arrangement is agreed during discovery — we'll explain the trade-offs in cost, speed and control. Because you own the code, database and documentation, you can move the system onto your own infrastructure if you ever choose to.
Whatever your operation already touches. Systems we build are designed to connect with Tally, so the accounts team stops entering the same data twice. Other common ones for asset-heavy businesses include payment gateways, SMS and WhatsApp notifications, GPS and telematics, and e-signature tools. Integrations are scoped during discovery and included in the fixed price.
You do. Code, database and documentation are yours. Day to day, we run it under the maintenance contract — and if you ever want to take the system in-house, you can, because everything needed to run it is handed over. No licence fee, and nothing that traps you here.
Automation and AI
Often normal software is the better answer. It has no per-use cost, it's predictable, and it doesn't need checking. AI is worth using where the work involves reading unstructured documents, drafting text, or handling variation that rules can't cover. We'll tell you which applies to your case.
It depends entirely on volume and what the automation does. A step running a few hundred times a month costs very little; one running constantly across large documents costs considerably more. We work out the actual figure at your volume during discovery and give it to you in writing before you commit.
Worth it: steps that happen often, follow a pattern, and currently eat real hours — document handling, data entry between systems, routine follow-ups. Not worth it: anything infrequent, anything where a mistake is expensive and still needs full human checking, and anything where plain software solves it with no ongoing cost.
That's your decision, not ours, and we won't pretend to know your business well enough to advise on it. What we can tell you is exactly what a step costs to run automated versus what it costs today, in writing. Most clients redirect people rather than remove them.
The honest ones
Because of how it started. We couldn't find an agency willing to build what our own operation needed at a sensible price, so we assembled a team and built it ourselves. It worked well enough to change how the business runs. Solvern exists because we saw that gap from the inside.
The contract protects you, and so does the structure. Code sits in your repository from the start, not ours. Payments are staged so you're never far ahead of delivered work. Documentation is written as we go, so another developer can take over. You're not dependent on us continuing.
Yes. Leasing and fleet is where we already know the operation, so it's faster and we ask better questions. But the work is the same anywhere: understand how a business actually runs, then build the system that runs it. If you can explain your operation clearly, we can build for it.
We'll say so. If a ready-made product does the job, if the project is too small to justify a custom build, or if the automation you want costs more to run than it saves — we'll tell you during discovery rather than take the work. Discovery is free either way.
Have a workflow that's breaking? Let's look at it together.
Free discovery — we sit with your team and map how the work actually happens today. No charge, no obligation.
Or directly: +91 99874 29712 · hello@solvern.in