Renewal and service reminders
A lease ending in 60 days, a service due next week: the customer hears before your team has to remember.
WhatsApp that runs the follow-ups.
The messages your team sends a hundred times a week, sent by your system — on the official API, with customer consent.
What it does
What WhatsApp automation does in a fleet business.
Delivery and status updates
Vehicle dispatched, documents received, payment confirmed — sent the moment the system knows.
Document collection
Ask for KYC, RC or insurance copies; file what comes back against the right record.
Enquiry and status replies
“Where's my car?” answered from your data, with a handoff to a person when it isn't simple.
Three places it earns its keep.
Leasing — renewals that don't slip.
Sixty days before a lease ends, the customer gets a message from your number: the vehicle, the end date, a question about renewing. Their reply lands against the contract record, and the person who owns renewals sees it in the system, not in a phone they have to scroll. Nothing depends on someone remembering to check a spreadsheet of end dates.
Rental — documents that file themselves.
A new hire needs a KYC copy, an RC, an insurance document. The system asks on WhatsApp, the customer sends photos, and each one is filed against the right contract with a timestamp. The ops desk sees “two of three received” instead of hunting through a chat thread.
Fleet and logistics — status without the phone call.
“Has the vehicle left?” “Is the payment through?” Answered from the record the moment the status changes — dispatched, delivered, paid — so the customer stops calling and your team stops answering the same question forty times a day.
How it works under the hood.
Your business number sits on Meta's official WhatsApp Business API. Your operations system — the one that holds contracts, vehicles and payments — triggers messages when something changes, using approved templates for anything you start and free-form replies inside a live conversation. Replies come back into the system, matched to the customer and the record. Where a question needs judgement, the conversation is handed to a named person with the context attached. Everything is logged; nothing is sent from a personal phone.
Anchored to operations
Built for how a fleet business runs.
Every reply comes from your system, not a script: the lease record, the contract, the payment status. That is what separates this from a chatbot with a FAQ list — and why it needs an operations system behind it, which we also build.
Honesty
The rules, and the bill.
WhatsApp business messaging runs on Meta's official Business API and requires the customer's opt-in; bulk unsolicited messaging gets numbers banned and we won't build it. Meta charges per conversation, and your running cost is that fee plus a small hosting charge — stated in the quote at your volume.
FAQ
It can use a business number on the official API. A personal number can't be automated within WhatsApp's terms, and we won't attempt it.
It hands the conversation to a named person on your team, with the context attached.
Not when every message is about their own contract, sent at the moment it matters, and they agreed to receive it. Marketing blasts annoy people; a reminder that their lease ends in sixty days is a service.
Yes. Templates can be written in any language your customers use, and replies are handled in the language they write in.
Have a workflow that's breaking? Let's look at it together.
Free discovery — we sit with your team and map how the work actually happens today. No charge, no obligation.
Or directly: +91 99874 29712 · hello@solvern.in